Terms of Service Agreement

By establishing an account or using the Services of Kitsap Communications, LLC, you agree to be bound by this Agreement and to use the Services in compliance with this Agreement, our Acceptable Use Policy, and other policies.

The following terms and conditions shall apply to all customers subscribing to Kitsap Communications, LLC Internet Service. This Agreement is part of and shall be incorporated into the Acceptable Use Policy. By utilizing Kitsap Communications, LLC Internet Service, Customer agrees to adhere to the terms and conditions of the Acceptable Use Policy and this Agreement as Kitsap Communications, LLC may modify it from time to time. In the event of an inconsistency or conflict between the Acceptable Use Policy and this Agreement, the provisions of this Agreement shall govern.

Cost of Services: The cost of Internet services will be based on the desired term. Subscriber will be billed monthly for Wireless Internet Access including dedicated servers, co-location, and other hosted services. The installation fee will be due at the time of the first statement for twelve (12) months from the date of service delivery where applicable product or service.

Payment Policies and Terms: Subscriber shall be billed monthly for service one month in advance for twelve (12) months. Payment by Subscriber shall be due to Kitsap Communications, LLC within a specified number of days from the date of the invoice. Accounts remaining unpaid for a specified number of days shall be deemed delinquent. Delinquent accounts shall be placed on accounting hold and services to the Subscriber shall be suspended until the account is paid in full. A fee will be added to the subscriber account in the event of any bank returned check. In the event that more than one check is returned, we will only accept certified funds for payment on the account.

We accept personal and business checks and ACH Payments. Credit card payments incur a fee, available upon request.

All payments must be made payable to Kitsap Communications, LLC.

Termination:

Subscriber may terminate this Agreement by submitting a request for termination (email, U.S. Mail or telephone) to the addresses or phone numbers listed in this agreement. Requests received prior to close of business shall have a termination date of the next business day. Without prior notice, Kitsap Communications, LLC may terminate this Agreement, your password, your account, or your use of the Services, for any reason, including, without limitation, if Kitsap Communications, LLC, in its sole discretion, believes you have violated this Agreement, our Acceptable Use Policy, or any of the applicable user policies, or if you fail to pay any charges when due. Kitsap Communications, LLC may provide termination notice to you by: email addressed to your email account or by US Mail or courier service to the address you provided for the Services. Termination by Kitsap Communications for violation of Kitsap Communications, LLC’s Acceptable Use Policy shall be subject to the termination fee as described above.

Refund Policy:

Only overpayments will be refunded once service is disconnected. No other refunds will be offered. Installation fees cannot be refunded. In the event that parts/labor or other charges are required in addition to the standard installation fee during service installation, those charges will not be refunded.

We may, at our discretion, refund partial or whole month payments upon service termination. To request a refund, contact customer service at the provided contact information.

This page was last updated April 30th, 2022.